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HomekoreAdvantageDTCI get an error containing the words 'Path not found' in the document package screen


13.2. I get an error containing the words 'Path not found' in the document package screen


When using the Document Package screen under 'DTC' and editing a document to choose its Document Type, the user receives an error message while saving referring to 'Path Not Found'

Reasons:

  1. The Project WIP and/or Project ARCH Folder locations are not set
  2. The Project WIP and/or Project ARCH Folder locations are not accessible by the application
  3. The Project WIP and/or Project ARCH Folder locations do not contain a folder for the RFQ
  4. The Project WIP and/or Project ARCH Folder locations do not contain the sub folders correctly for the chosen Document Types

If none of the above is true, please raise a support call with a screenshot of the entire screen including the error message. It will usually mean:

  1. The Application Server User is not correctly configured.
  2. The DFS Helper object is not running correctly on the server.

You can usually copy the folder path after the word 'to' in the error message to see the path the system was attemping to access. Navigiating to this path in Windows Explorer should show you the full reason the system cannot access the path.

 

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